RETURNS 

We are sorry to hear you have a problem with your product and we will do our best to help sort you out as soon as we can!

Please read the situations below to see if you qualify for a replacement, repair or refund.

  • Use form below to let us know you have an issue with item/s and include as much detail as possible please.

  • You must send your items to us via recorded and signed for delivery.

  • We must receive your item back within 14 days of returns email.

  • We will notify you when we have received your item.

  • You are responsible for the packaging, please ensure adequate protection and wrapping.

  • We will notify you via email of our findings and our action. We aim to replace, repair or refund your purchase with 10 days of receiving your item. 

 

VOID WARRANTY on all guns that have the following:

  • Guns have a 28-day warranty from us after sale if none of below apply.

  • Opened or tampered with items.

  • RE-USED or DAMAGED BB pellets used in gun or magazine.

  • Modified or painted guns or accessories (ALWAYS READ INSTRUCTIONS) for your gun. 
    Incorrect oil or lubricants used

  • Badly maintained gun including dirt on outer gun or within internal parts

  • Incorrect battery or non-compatible charger.

  • Overcharging of battery or power surge to charger.

  • Damage caused from impact including dropping or hit from BB pellet.

  • Magazine broken spring due to over winding or misuse.

  • Low quality or Non Airsoft GAS or CO2 used.

  • You have taken the product apart and put back together again. 

  • You're product is broken as a result of normal wear and tear.

  • A person under the age of 18 has used the gun unsupervised.

  • Water damage or physically damaged the product due to misuse.

Faulty products must be returned complete with all components and in the original packaging. All products are carefully inspected by an expert and items that are considered wear and tear will not be accepted as a manufacturing fault.

Returns Form

Thanks for submitting, we will be in touch!